Frequently Asked Questions

Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 

If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

Yes. The amount varies per rental, but the standard is 1 month's rent.

Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

We will work to get you moved in according to the timeline that woks best for you. Your move in date depends on the status of the property you will be leasing.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

1. Pay your rent online.
2. View your previous and upcoming payments.
3. Add your renter's insurance information (if needed).
4. Submit and track maintenance requests.

We are committed to providing fair, accurate information on the condition of every property.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 

We are ready to fulfill your property rental requests and assist you in every way possible.

Pets are allowed at most of our properties. All pets are required to be cleared by our managemnet team.  Once a pet agreement has been signed and approved, pet fees will be determined based on the following criteria: 

$250 non-refundable pet fee (up to 2 pets) + Monthly Pet Rent Based on Size

$15/month pet rent for an animal that is 20lbs or less

$25/month pet rent for an animal that is  20-40lbs

$35/month pet rent for an animal that is  40-55lbs

$50 / month pet rent for an animal that is  55-75lbs

Pets must meet breed restrictions. The following dog breeds and/or mixes are restricted. 

· Akitas

· Alaskan Malamutes

· American Pit Bull Terriers

· Boxers

· Bulldogs

· Cane Corso

· Chow Chows

· Doberman Pinschers

· German Shepherds

· Great Danes

· Huskies

· Malamutes

· Mastiffs

· Pit bulls

· Rottweilers

· Siberian Huskies

· Staffordshire Terriers

· Terriers

· Wolf Hybrids

Pet Policy for Cats:

·  Indoor cats only (cats may not roam freely outside).

·  Cats must be spayed-neutered and immunized.

·  No cats permitted at furnished properties

Goldfish (and other small aquarium fish) are permitted, and do not require special permission. Tenants may have a goldfish without paying any pet fees.  However, large aquariums over 10 gallons are not permitted.

Birds are permitted in single-family homes with a pet deposit and pet fee. Birds are not allowed in apartments to avoid noise disturbances of other tenants.

Small mammals, like a weasel, hamster, or mouse, are allowed with pet deposit and pet fee.

Any reptile, fish, or animal that is considered poisonous or venomous are prohibited.

Exotic animals are prohibited.

The breeding of privately-owned animals is prohibited.

No more than 2 pets

No pets weighing over 75lbs

Combined weight of pets cannot exceed 100lbs

Pets must be spayed/neutered

No pets younger than 1 year at the premises

VISITING PETS ARE NOT ALLOWED. There is a $500 Fine for each unauthorized pet (or restrict breed) located at the property (regardless of who owns the pet)

We will always fix everything that is our responsibility as outlined in your lease agreement. 

If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

Rent is due monthly usually on the 1st of each month. 

Depending on the property, you may be able to pay rent automatically online through credit card (with a fee), debit card, or ACH (eCheck wire transfer).

One-time payments may also be available in your tenant portal. 

If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 

Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.

If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

All applicants (over the age of 18) must submit a completed and signed application, signed resident selection guidelines, their 3 most recent pay stubs (or another document proving proof of income), a copy of their valid ID, and their payment of the application fee. You can complete all of these via the online application associated with each property.

A $40.00 non-refundable fee per adult 18 years and older is required to submit an application.  This includes a full background and credit check.

Before applying, please review the following guidelines we use for determining tenant approval:

Income:

Total monthly net income of all lease holders must be presented. We require you to make at least 2.5x the amount of rent to qualify without a co-signer. A cosigner needs to make 2.5x the amount of rent. 2 consecutive paycheck stubs must be presented at time of application to process application. Independent contractors will need to show last year’s tax return as proof of income.

Criminal:

No violent or drug-related felonies.

No sex offenses of any kind.

No charged or convicted felonies within the last 5 years, and no imprisonment for felonies within the last 5 years.

No crimes against landlords or rental properties.

No convictions or pleas to any crime involving metal theft, vandalizing properties, or otherwise damaging properties.

No arson convictions or pleas.

Evictions:

NO eviction filings in the last 7 years are permitted. If an eviction is greater than 7 years it MUST be paid in full. You must consent to a reference check on your previous landlords. If you leave off a landlord on your application and it shows up on your background check it could mean an automatic disqualification. Bankruptcy history is acceptable if your accounts are all in good standing with creditors. Debts to utilities companies such as water, trash, electric, landlords, and cable MUST be settled in full prior to acceptance.

Age Requirements:

Lease holders must be at least 18 years of age, must complete an application for approval, and sign a lease.

Our company complies with ALL fair housing laws including those that prohibit discrimination based on race, color, religion, sex, national origin, familial status or disability.

Each property has different utility requirements, so the tenant’s responsibility will vary based on the property. Typically, you can find this information in our individual listings or by contacting a property manager.

We are smoke-free at all properties.   Properties with private outdoor access may prearrange a designated smoking area with the landlord that is not shared or disruptive to adjacent properties.  These areas must be kept clean at all times.

Yes!  Renters insurance is required for all tenants.  Coverage can be added easily purchased through our tenant portal.

Yes. We will not give you keys or access to the property without signing a lease first. The majority of our properties come with a 12-month lease stating the responsibilities of both tenants and landlords covering the whole tenancy period.

Applications for all of our properties are done online.  Please visit our properties page to submit an application for a particular unit.  

Generally, we can receive your application, complete screening, and have the results in 24 hours or less.  An acceptance of your application does not mean that it guarantees tenancy at one of our properties.  In the situation that multiple applications are submitted and approved, we will notify all applicants within 72 hours whether or not we will be moving forward in the lease process.